The Abossey Okai Spare Parts Dealers Association has threatened legal action against MTN Ghana and other telecommunications network operators over persistent poor network services, which it says are disrupting business activities and causing financial losses to traders.
The Association has called on the Ministry of Communication, Digital Technology and Innovations and the National Communications Authority (NCA) to urgently intervene and compel telecommunications operators to improve service delivery within the Abossey Okai commercial enclave and surrounding communities.
In a statement dated November 1, 2026, the Association said persistent network interruptions, poor call quality and unreliable internet connectivity had made it increasingly difficult for traders to communicate with customers, suppliers, importers, clearing agents and other business partners.
According to the Association, the majority of its members rely on MTN Ghana as their primary telecommunications network for daily business transactions, although some subscribe to other network providers.
It noted that Abossey Okai, one of Ghana’s major automotive spare parts trading centres, serves as an important commercial link between thousands of dealers and business partners locally and internationally, making reliable telecommunications services critical to its operations.
The Association said the recurring network challenges had gone beyond ordinary inconvenience, resulting in missed business opportunities, lost customers, delayed transactions and potential financial losses.
It further observed that the situation was creating additional difficulties for traders who were working to recover from previous economic challenges and take advantage of the relative stability of the Ghanaian cedi.
The dealers maintained that businesses and individuals who pay for telecommunications services deserve reliable and efficient connectivity, particularly in a major commercial centre that contributes to Ghana’s trading and automotive sector.
They have consequently demanded an immediate investigation into the network challenges, concrete measures to improve coverage, call quality and internet connectivity, as well as an official explanation for the recurring service disruptions.
The Association is also demanding a clear action plan and timeline from the telecommunications operators to ensure lasting improvements.
Additionally, it wants MTN Ghana and other network providers to engage directly with its leadership to address the concerns of affected businesses.
LEGAL ACTION LOOMS
In a significant escalation of the dispute, the Association disclosed that its President had formally communicated a legal warning to MTN Ghana through the Public Relations Officer, indicating its intention to consider appropriate legal action if the concerns remained unresolved.
Although the Association expressed willingness to engage telecommunications operators constructively, it warned that it would not hesitate to pursue all lawful avenues to protect the commercial interests and livelihoods of its members.
It stressed that the welfare of traders remained its primary responsibility and that the continued disruption of essential communication services could not be allowed to undermine business operations.
NCA, COMMUNICATIONS MINISTRY URGED TO ACT
The Association has also appealed to the Ministry of Communication, Digital Technology and Innovations to give the matter urgent policy attention and ensure the necessary coordination to address the concerns.
It specifically wants the NCA to investigate the reported network challenges, assess service quality within the affected commercial areas and ensure that telecommunications operators meet their obligations to consumers.
The dealers believe regulatory intervention is necessary to protect consumers and guarantee that businesses receive the quality of services for which they pay.
The Association has urged MTN Ghana, other telecommunications operators, the Ministry and the NCA to treat the matter with urgency, warning that reliable telecommunications services are indispensable to business growth and economic development.
It concluded that the Abossey Okai business community deserves dependable telecommunications services to sustain its commercial activities and protect the livelihoods of thousands of traders.
Tighten the story for newspaper publication
Separate reported facts from Association claims
Reduce repeated demands and appeals
